Terms and Conditions

These Terms and Conditions govern your access to and use of AlterSpin Casino and all associated services provided through the platform. By registering an account, making a deposit, or participating in any promotional offer, you confirm that you have read, understood, and agreed to these terms in full. Players who do not agree with any part of these conditions should not use the platform.

Eligibility

To register and play at AlterSpin Casino, the following eligibility criteria must be met:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
• You must be a natural person and not acting on behalf of any third party
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law
• You must not have an existing AlterSpin account that has been suspended or closed

AlterSpin Casino reserves the right to request age and identity verification documents at any time. Failure to provide satisfactory documentation may result in account suspension or closure.

Account Registration

Each player is permitted to hold only one registered account. The creation of duplicate or multiple accounts is prohibited and may result in the cancellation of all associated accounts and any pending balances. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account.

Account Verification

As part of our compliance obligations, AlterSpin Casino applies Know Your Customer procedures. You may be required to submit:

• Government-issued photo identification
• Proof of address issued within the last three months
• Proof of payment method ownership

Withdrawal requests may be held pending the completion of verification. All submitted documents are handled in accordance with applicable data protection regulations.

Deposits and Withdrawals

All deposits must be made using payment methods registered in your own name. Third-party deposits are not accepted. AlterSpin Casino does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own charges.

Minimum and Maximum Limits

Withdrawal requests are subject to account verification. Verified e-wallet withdrawals are typically processed within 24 hours. Bank transfer withdrawals may take up to 5 business days.

Bonus Terms

All bonuses and promotional offers issued by AlterSpin Casino are subject to wagering requirements and specific conditions published alongside each individual offer. General bonus rules include:

• Bonuses are available to eligible players only and cannot be transferred
• Only one active bonus may be held at any time
• Maximum bet while a bonus is active is €5 per spin or hand
• Exceeding the maximum bet limit while a bonus is active may result in forfeiture of the bonus and associated winnings
• Bonuses expire if wagering requirements are not met within the stated validity period
• AlterSpin Casino reserves the right to amend or withdraw any promotional offer at any time

Responsible Gaming

AlterSpin Casino is committed to promoting responsible gaming. The following tools are available through your account dashboard:

• Deposit Limits — Set caps on daily, weekly, or monthly deposits
• Session Limits — Define maximum session duration with automatic logout
• Loss Limits — Control the maximum amount you can lose over a specified period
• Cool-Off — Request a temporary suspension lasting from 24 hours to 6 weeks
• Self-Exclusion — Permanently or temporarily close your account

If you are concerned about your gambling habits, please contact GamCare on 0808 8020 133 or reach out via help@begambleaware.org. These services are free, confidential, and available around the clock.

Prohibited Activities

The following activities are strictly prohibited and may result in account suspension, forfeiture of funds, and legal action where applicable:

• Fraudulent use of payment methods or chargebacks
• Collusion with other players in any game format
• Use of automated software, bots, or scripts to influence gameplay
• Exploitation of software errors or technical faults for financial gain
• Any attempt to circumvent the platform’s security or compliance systems

Privacy and Data Protection

Personal data collected during registration and account use is processed in accordance with applicable data protection legislation. AlterSpin Casino collects data for the purposes of account management, regulatory compliance, and service improvement. Data is not sold to third parties. You have the right to request access to, correction of, or deletion of your personal data by contacting the support team.

Intellectual Property

All content on the AlterSpin Casino platform, including design elements, text, graphics, software, and game content, is protected by intellectual property rights. Reproduction, distribution, or commercial use of any content without prior written consent is prohibited.

Limitation of Liability

AlterSpin Casino provides its services on an as-available basis. The platform does not guarantee uninterrupted access and accepts no liability for losses arising from technical failures, connectivity issues, or circumstances beyond its reasonable control. Nothing in these terms excludes liability for fraud or wilful misconduct.

Amendments

AlterSpin Casino reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to registered players via email or platform notification. Continued use of the platform following notification of changes constitutes acceptance of the updated terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with applicable international gaming regulations and the laws of the relevant licensing jurisdiction. Any dispute arising from the use of the platform shall be subject to the exclusive jurisdiction of the competent courts in the applicable territory.

For any queries regarding these terms, contact the AlterSpin Casino support team via live chat or email available through the platform’s help centre.